Distance Sales Agreement

Effective Date: April 26, 2026
Last Updated: April 26, 2026

1. PARTIES

This Distance Sales Agreement (the "Agreement") is concluded between the "Seller" and the "Buyer" identified below, by being accepted in electronic form by the Buyer. By accepting this Agreement, the Buyer acknowledges, declares, and undertakes to be bound by its terms upon ordering the service.

2. SELLER INFORMATION

• Trade Name: Parsek Solutions Software and IT (Parsek Solutions)
• Address: Folkart Towers, Bayraklı / İzmir, Turkey
• Phone: +90 553 118 18 81
• E-mail: [email protected]
• Website: https://parsekpro.com
• MERSIS No: __MERSIS_BURAYA__
• Tax Office / Number: __VERGI_DAIRESI__ / __VKN_BURAYA__
• Registered E-mail (KEP): __KEP_ADRESI_BURAYA__

3. BUYER INFORMATION

The Buyer is the natural or legal person who provides their full name / company name, address, phone, e-mail, tax number (for corporate customers), and billing details during the order and payment stage. The Buyer is responsible for the accuracy and currency of this information.

4. SUBJECT OF THE AGREEMENT

The subject of this Agreement is to determine the parties' rights and obligations regarding the sale and provision of the Parsek ERP software service subscription (SaaS — Software as a Service) ordered electronically by the Buyer through the Seller's website at https://parsekpro.com or the application at https://frm.parsekpro.com.

5. ESSENTIAL CHARACTERISTICS OF THE SERVICE

5.1. The Service is a cloud-based (SaaS) offering provided by the Seller, granting the Buyer access to various ERP modules (HR, attendance, payroll, progress payments, inventory, e-invoicing, finance, CRM, document management, fleet, maintenance, production, contracts, field reporting, etc.) according to the chosen subscription plan.

5.2. The essential features, scope, and limits (number of users, branches/projects, storage, module set) of the Service are clearly displayed on the Seller's pricing page and during subscription confirmation.

5.3. The Service can be used from any internet-connected device (desktop, laptop, tablet, smartphone) via modern web browsers and the mobile app. System requirements and supported browser list are published in the support documentation.

5.4. The Service is operated with a target of 99.9% annual uptime SLA, in Turkey-based data centers, in compliance with KVKK (Turkish GDPR).

6. SERVICE FEE

6.1. The service fee (subscription price) is determined according to the plan and billing cycle (monthly or annual) confirmed by the Buyer at the time of order. The price is clearly stated on the invoice and order confirmation page, including VAT and any other applicable taxes.

6.2. The total price stated at order confirmation includes shipping costs (not applicable to subscription services), installation and training fees (if any), and all other taxes. The Buyer pays the price upfront via the specified payment method (credit card, bank transfer, EFT).

6.3. Annual subscriptions are charged according to the discount rates explicitly announced by the Seller. The discount rate compared to the monthly plan is shown separately on the order page.

7. PAYMENT AND INVOICING

7.1. Payments are securely collected via the PayTR payment infrastructure, authorized by the Central Bank of the Republic of Turkey, using the 3D Secure protocol. Card details are not stored on Seller servers.

7.2. After payment collection, the Seller sends the e-Archive Invoice to the Buyer's e-mail address or notifies via the Turkish Revenue Administration (GİB) within 7 (seven) business days. e-Invoice is issued for corporate Buyers.

7.3. If payment is not received or rejected, the order is not completed; service access is not granted to the Buyer's account.

7.4. Annual subscriptions continue at the same price for the duration of the agreement. A reminder e-mail is sent to the Buyer 7 days before the renewal date.

8. PERFORMANCE AND DELIVERY

8.1. Due to the nature of SaaS, the Service does not require physical delivery. Following payment confirmation, the Buyer's account is activated within 30 (thirty) minutes at the latest and the Buyer is provided with username, password, and login URL.

8.2. The Buyer is deemed to have started using the service from the moment they log into their account. The Buyer is responsible for the confidentiality and security of their login credentials.

8.3. Data migration (importing data from Excel, legacy ERP, or accounting software) is performed free of charge by the Seller's team within the first 14 days upon the Buyer's request.

9. RIGHT OF WITHDRAWAL

9.1. A Buyer with consumer status has the right to withdraw from the Agreement within 14 (fourteen) days without giving any reason and without paying any penalty, before the start of service performance. The withdrawal period begins from the date the Agreement is concluded.

9.2. The Buyer wishing to exercise the right of withdrawal must notify the Seller of this decision in clear and written form before the period expires. Notification may be made via:

• E-mail: [email protected]
• Registered E-mail (KEP): __KEP_ADRESI_BURAYA__
• Postal: Folkart Towers, Bayraklı / İzmir, Turkey

9.3. If the right of withdrawal is validly exercised, the Seller refunds the entire payment to the Buyer in a manner appropriate to the payment instrument within 14 (fourteen) days from the date of receipt of the withdrawal notice. No fees or deductions are applied to the refund.

10. CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Pursuant to Article 15 of the Turkish Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts, the Buyer does not have the right of withdrawal in the following cases:

• 10.1. Services whose performance has begun with the Buyer's express consent before the withdrawal period expired — i.e., if the Buyer has logged into the system and started actively using the service within the 14-day period, the right of withdrawal is deemed exhausted.
• 10.2. Services performed instantly in electronic environment and intangible goods delivered instantly to the Buyer (including cloud-based software services) — the right of withdrawal cannot be used after the start of the service if the Buyer has expressly accepted this clause.
• 10.3. Customized configurations personalized at the Buyer's request or express consent, containing corporate data — for example, if corporate data migration has been completed and Buyer's data has begun to be used.

For corporate Buyers purchasing for commercial purposes (those without consumer status), this right of withdrawal does not apply; for these Buyers, the subscription cancellation provisions in the Terms of Use apply.

11. SUBSCRIPTION TERM AND TERMINATION

11.1. In monthly subscriptions, the Buyer can cancel the subscription at any time. The cancellation takes effect at the end of the current billing period; no refund is made.

11.2. In annual subscriptions, the Buyer may refuse renewal at the end of the agreement period. Cancellation notification must be made within 7 days before renewal; otherwise, the subscription is automatically extended for another year under the same terms.

11.3. The Seller reserves the right to terminate the subscription agreement if the Buyer breaches the payment obligation, uses the Service unlawfully, or violates the Terms of Use.

12. PROCESSING OF PERSONAL DATA

Personal data processed under the Agreement is handled in accordance with the principles set out in the Turkish Personal Data Protection Law No. 6698 (KVKK) and the KVKK Disclosure Statement. For detailed information, please review our Privacy Policy page.

13. RESOLUTION OF DISPUTES

13.1. In disputes arising from this Agreement, Consumer Arbitration Committees at the Buyer's place of residence are competent for disputes up to the value announced annually in December by the Ministry of Trade; Consumer Courts are competent for disputes above this value.

13.2. For disputes above the Consumer Arbitration Committee jurisdictional limit, İzmir Consumer Courts and İzmir Enforcement Offices are competent.

13.3. The Buyer undertakes to first communicate complaints and demands to the Seller via e-mail ([email protected]). The Seller responds to complaints within 7 (seven) business days at the latest.

14. EVIDENCE AGREEMENT

The parties acknowledge and declare that the Seller's official records, electronic data, server logs, invoices, e-mails, and bank/PayTR records shall constitute conclusive evidence within the meaning of Article 193 of the Turkish Code of Civil Procedure (HMK) in any dispute arising from this Agreement.

15. EFFECTIVENESS

This Agreement enters into force the moment it is accepted by the Buyer in electronic form and ends with the termination of the service or by written agreement of the parties. Consisting of 15 (fifteen) articles, this Agreement has been read by the parties, accepted electronically, and entered into force at the same moment.